CallCenter – based in Denmark

Professional Answering Service and Customer Service by phone, e-mail and chat – 24/7 – 365 days a year

Call Center Services

Message Service

Our callcenter answers your calls when you can’t

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Switch board

We provide your switch board and phone reception

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Customer Service

Customized outsourcing of your Customer Service

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24/7 Customer Service

We can handle all types of call at all hours

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Why choose CityCallCenter?

From simpel Answering Services to complex outsourcing of your customer services and processes

Professional Customer Service

Your customers are our focus. Our aim is to provide a positive experience for your customers every time they contact your company.

Handpicked agents

Our large team of professional agents includes a variety of profiles and specialists within Customer Service. We prioritize the well being of our employees to ensure top service always.

People talking with people

Our team is well versed in conversation techniques and  in dealing with all types of calls also wen the tempo is high.

Continuity and confidence

Customer Services by phone, e-mail and chat is our absolute focus and core competence. We are people – talking to people – at all hours 24/7/365. Our large team can ensure that you will be ready for that call and avoid loosing revenue. We select our passionate and professional call center employees to provide Customer Service for your customers. Our extensive training and development programmes ensures that we are ready to handle every call from your customers, business partners sales representatives and everybody else.

Kellogg’s Company

“It is important to us that our employess are not constantly tied to the phone. We experience seasonal variations in customer demand and it is therefore usefull to be able to leverage CityCallCenter to match the variations. And also the outsourcing provides a sizeable cost saving.”

Kellogg’s Company

Our Call Centre is available at all hours

We are ready at the phones 24 hours a day – 365 days a year. We are here to solve your Customer requests – on an overflow basis, during vacations, in case of illness/absentees – or on an ongoing basis. Our team of professional and friendly receptionists answer all your calls based on our predefined script. Based on the agreement we make we can either send you a message, transfer the call or service the call.

About our Call Center

We are people talking to people – every day since 2002.Maybe we have already met on the phone – without you realising it?

+25 million

answered calls on behalf of our customers

+30 receptionists

Selected and trained to provide a professional and friendly customer service for your customers

Available 24 hours

For your company – 365 days a year

What is the cost?

Our standard subscription starts at 495 kr / month. Prices varies with call volume and complexity of the Customer Service provided.

Try our Price Calculator and receive a non-binding offer.

Call Center FAQ

What is a Call Center?

A Call Center is a company that handles in- and out-going communication on behalf of other companies. e.g. Customer Service, Tele Marketing or Technical Support.

What is Phone Answering Services?

The most common products within inbound Call Centers includes Phone Answering Services, Message Services, Switchboard Services and Customer Service.

 

 

Can you outsource Customer Services?

Yes. Professional inbound Call Centres offer full or partial outsourcing of Customer Service.

Can I try a Call Center Solution – nonbinding and at no cost?

Yes. We offer a trial period to familiarize ourselves with your company and customers.
Learn more about our offers Here.

Can I apply for a job in the Call Center?

Yes. We are often looking for Full Time employees as well as Part Time employees.

Se vacant positions here

 

Number 1 call center on Trustpilot

Read our reviews

We are so much more than a call center

Below you can learn more about how we at CityCallCenter can help your company with phone answering services either by MessageService, operating as your switch board or handling the entire customer service call and or administrative tasks.

Aside from phone answering services you can rent a conference room, get a virtual address and office or rent a physical office at our address Hammerensgade 1, 2. 1267 København K.

An inbound call center for all types of businesses, providing support in Danish and English.

No matter where you are based in the world, if you need customer service provided in Danish or English we can help. Being a 24/7 inbound call center gives us the ability to assist you outside your own business hours and a cross different time zones.

Choose the setup that works best for your specific company – always at a fair price

Below you can learn more about the different kinds of phone service setups we offer.

  • MessageService

By choosing MessageService, you ensure that all calls are answered but you will not be disturbed. We will send you an e-mail with a short message and the caller’s contact information. Learn more about MessageService here

  • Virtual Switch board

By choosing Virtual Switchboard we can transfer the calls to named employees within your organization. We will present the call before the transfer, and if the call is not picked up we will send a message with a short description of the call and caller’s contact information. Learn more about Virtual Switchboard here

  • Outsourcing of Customer service / Backoffice

If you want to outsource part of or all of your customer service, we will tailor a solution specific to your wishes and organization. This could be cases like calendar bookings, emergency phones, web shop or restaurant customer service and so much more. When choosing Customer Service with us, we can help your company with both phones, e-mails and chats as well as other platforms of communication. Learn more about outsourcing of customer service here.

Live chat for businesses

We also offer to handle the company’s homepage live chat. The setup is easy and only requires a piece of code being added to the webpage in question whereafter we are able to setup a chat matching the colors and graphics of your webpage. We are open 24/7 and can therefor offer to handle all chats coming in from all over the world

Virtual office / Virtual Address with CityCallCenter

By establishing a Danish Copenhagen-based office address with us, you enhance your company’s Danish image and make it more attractive for Danish based companies and customers to work with you. By renting a virtual office with CityCallCenter, you can use our address as your own – Hammerensgade 1, 2. 1267 Copenhagen K.

Office space in Copenhagen is expensive, so why not settle for a Danish virtual office? This way you save money and still get to have an address in a very attractive part of the Danish capital.

We are flexible and offer many services other than virtual office. Why not let us answer calls from the Danish or even Scandinavian markets as well? We can also help you with answering e-mails, chats, and a lot of other thigs within the customer field.

Learn more and book your company virtual office here. https://citycallcenter.dk/virtuelt-kontor/

Conference rooms at CityCallCenter

Do you need a conference room for your next meeting in Copenhagen? Let CityCallCenter take care of everything! All you have to do is show up at the time of your booking and we will make sure the facilities for your meeting are top notch.

Our conference rooms are situated in the heart of Copenhagen, in the old financial center. Close to historic places like Kastellet and Nyboder. We are located in a beautyful older house, well-kept and with the old Copenhagen charm. You and your guest will be able to hold your meeting in airy and exclusive surroundings – this is a place where you can bring any client or business relation.

We offer a great variety of food and drinks from breakfast over lunch and dinner, as well as snacks, fruit and more.

Office space with CityCallCenter

If you need an office in the center of Copenhagen with an exclusive location CityCallCenter can help you as well. We offer beautiful well-kept and private offices at the same address: Hammerensgade 1, 2. 1267 Copenhagen.

CityCallCenter have a smaller office hotel on the 2nd floor of a beautiful older building. We have about 13 private office spaces in different sizes and offer a full-service experience. The beautiful marble hallway, the bras elevators and stucco ceiling add to the feeling of old Copenhagen charm.

Learn more and see what is available here.

Contact CityCallCenter – we are always ready to answer your questions.

We hope that this description has offered you the information you were looking for and given you a picture of the many services we offer at CityCallCenter. If you have any questions, please contact us – we are always ready to help.