Outsourcing customer service
External customer service 24/7:
Phone, email, chat and social media
Customer service outsourcing can be many things, and it can be partial or complete outsourcing. We offer a wide range of remote customer service services and can customize our customer service in many ways. We work in an agile way, observing and providing feedback for process improvements all year round. Most importantly, we want you to feel confident and get value from the collaboration.
Customer service outsourcing can be, among other things
Email handling
We handle your central mailbox
Calendar booking
We book appointments in your calendar system
How customer service outsourcing works
Step 1 - Analysis and proposed solutions
We do the pre-analysis and meet to review the idea and proposed solution.
Step 2 - Training and specialization
Your dedicated team of receptionists are specialized for your business and products, and trained online and/or onsite.
Step 3 - Go Live
We go live at your pace. It can be partial or complete, and always with full monitoring.
Remote customer service for companies in all industries
phone services and customer service can take many forms, and our customized solutions are always unique. What they all have in common is that customer service is top notch. We never compromise on that.
We serve companies and organizations in a wide range of industries and sectors, including automotive, hospitality, construction, software, healthcare, and many more. Around the clock - all year round!
The stars speak for themselves
We work every day to be the best at what we do.
We are dedicated to providing professional and reliable phone services and customer service around the clock. We are people talking to people, around the clock - and we are good at it!
We value the positive feedback from our customers, which clearly demonstrates our ability to deliver on our promises, adapt to individual needs and ensure high customer satisfaction.
Outsourcing customer service with support
In addition to your team of customer service representatives, you will also have a dedicated contact person, and we will hold regular status meetings and ensure continuous improvement of the collaboration.
Outsourcing customer service
Outsourcing customer service is a difficult and exciting task. We have a lot of experience and we know what works and what doesn't. That's why we insist on getting to know you during a trial period before entering into a partnership. We're not afraid to say no to an assignment if we don't think we can solve it satisfactorily.
If you are considering outsourcing your customer service, or parts of it, we recommend reading our experiences and recommendations on our blog. We are also happy to set up a no-obligation meeting where we give our input on a potential solution.
Outsourcing chat
As an optional extra to our phone services, we offer to outsource and handle your live chat with personal and fast contact around the clock. This extra service is part of our 24/7 service, which means that our skilled and professional live chat specialists are available evening, night and weekend to provide good and personalized customer service at an affordable and advantageous price.
Our chat outsourcing service allows your customers to receive live chat and help 24 hours a day, 365 days a year. Our competent staff will answer all chats and, upon request, pass on relevant messages to your own customer service department. This way you avoid impersonal chatbots and are always available to your customers.
We have worked with companies in hospitality, car sharing, IT operations, utilities, pest control and many more service areas that need service around the clock. We continuously collect data and learn more about your business so we can always respond with the highest possible service.
You can read more about how live chat outsourcing works and how it can benefit your business right here.
Good outsourced customer service
Good customer service is essential for every business today. For us, good customer service means being:
- Personalized
- Fast
- Proactive
- Problem solving
We always make sure to give the customer a personalized experience and we help as quickly as we can. Our average response time is 15 seconds and we are trained in call management. We prefer to resolve the inquiry immediately, but if we can't, we'll make sure so send the caller on to our specialist.
Professional outsourced customer service
We are professional customer service specialists. By outsourcing customer service to an inbound call center like CityCallCenter, you get the opportunity to have all your inquiries handled by professionals. We answer within acceptable call times and always act with a smile. That's what we do best when working with professional customer service.
Whether your company is located in Copenhagen, Aalborg, Aarhus, Odense or somewhere else, we act in the same way. Around the clock. Our call center is located in Copenhagen, where all our professional customer service specialists are based. We all speak Danish and English, while some also speak the Nordic languages.