Message Service
We answer your phones and pass on a message
With our Messaging Service, your business gets a reliable call handling solution so you're always available for your customers - without having to interrupt your work.
We answer calls with your company name, record messages accurately with the relevant information for you and forward them to you via email or text.
How Message Service works
Step 1
You fill out a short Statement of Work about your company and your call handling needs. Here you can define the script, departments, employees and other configurations.
Step 2
Once we have received your requests and information, we will send you a dedicated CityCallCenter phone number for your business.
Step 3
You transfer your calls to the internal phone number when you're ready - then we are ready to go! Remember we can help around the clock if your customers also call outside normal office hours.
Kala time tracking and project management
"With CityCallCenter, we avoid our engineers and consultants being interrupted in their work, but ensure that the right request gets to the right person at the right time."
- Martin, Founder, Kala ApS
We are experts in phone services
We've answered over 6 million phone calls for almost 2 decades for a wide range of businesses and organizations. We've worked with most industries and sectors, and our receptionists are well trained to handle all types of calls and consumers. Get in touch with us to hear about our experience in your industry.
Why Message Service
No missed calls
Your customers will always receive a professional reception, even when you're busy or out of the office.
Free up time
Avoid distractions and focus on your most important tasks while we take your calls.
Professional image
Our friendly and knowledgeable staff will give your customers a safe and professional experience.
Do you need emergency phone services?
We can help you within 1 hour with both taking messages and switching your phones. The most important thing for us is that you are safe. If you've already used our Single Day Service recently, you can also simply transfer immediately and we'll answer your call.
Call 80 20 20 29 for emergency assistance
Should we be able to adapt to you?
We can also act as your virtual switchboard. We switch to a department or employee according to your wishes. It can be all calls, some calls, or according to your availability.
Always available - Even at night
Our dedicated night team is ready to help you during late hours and weekends. We provide reliable support and on-call coverage for businesses and organizations that require 24/7 availability.
Our experience ranges from car sharing, server monitoring, funeral homes, hotels & restaurants and much more.
