Integrations: Business telephony
When you use CityCallCenter and Telavox, you get a business telephony solution that can be customized to fit your business needs. Our integrations make business telephony easy and time-saving.
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Selected integrations
Microsoft Teams
Access your Telavox telephony features directly in Microsoft Teams. Control your PBX and call out to anyone in the world via an easy-to-use interface directly in the Teams environment. All in one interface - it's a true user-friendly experience.
Don't switch between apps. Instead, integrate.
No more having to use another app or your mobile to make outgoing calls. Now you can call directly from within Teams using the Telavox Teams integration.
Synchronize your availability automatically.
Two-way Presence Sync means your availability is synchronized between platforms. Are you in a meeting or on a call? You'll automatically be removed from the call queue and your Teams status will be updated.
Complete telephony
Once you have integrated your Telavox telephony into Teams, you will be able to call anyone freely, whether they use Microsoft Teams or not. And you can choose which number to display.
Hubspot
With Telavox for Hubspot, you can streamline your workforce by integrating Telavox into Hubspot. Let your agents focus on the conversation instead of switching between systems. Get the information and features you need directly in Hubspot. Save time and minimize distractions.
Better customer experience
The Telavox integration with Hubspot shows customer info before the dialog starts, so the customer is greeted personally and well-informed.
Empower your agents
With Telavox in Hubspot, manual work is automated, reducing the risk of incorrect customer information. The integration makes data management simple, streamlines the workday and minimizes frustration.
Streamline work tasks
Thanks to the integration, agents no longer need to switch between systems during the call. This saves time and allows you to focus on what matters most - your customers.
Salesforce
With Telavox for Salesforce, you can streamline your workforce by integrating Telavox into Salesforce. Let your agents focus on the conversation instead of switching between systems. Get the information and features you need directly in Salesforce. Save time and minimize distractions.
Built-in softphone
Get the full Telavox app built into your CRM system with all softphone functionalities (including click-to-dial).
Create with one click
Create a new contact, ticket or account for a previously unknown call with one click in the call module.
Simple queue management
Manage availability and queue membership with ease. View real-time queue statistics and ongoing conversations, as well as queue call history.