The Call center for your business
Professional phone answering- and customer service - 24/7-365.
Our Services
Why partner with CityCallCenter?
From smaller reception services to complete customerfacing business process outsourcing
Professional customer service
For us, your customers are at the very center. Our goal is to make sure your customers have a positive experience every time they call your business.
Handpicked employees
Our team is composed of customer service profiles and specialists, and we prioritize the well-being of our agents in order to maintain our high service level.
Human characteristics
Our entire team has expertise in conversing with all types of people and is equipped to handle stressful situations.
Continuity and peace of mind
phone services is our absolute core competence. We are people talking to people - around the clock. With our help, you'll never again miss a potential sale because of a missed call. We hand-pick our passionate call center agents to handle your calls they and are trained to handle all types of inquiries, from vendors and partners to existing and potential new customers.
Samtidig tilbyder vi telefonpasning på engelsk, tysk og svensk, så I også er dækket, når opkaldene kommer fra kunder på tværs af landegrænser.
"It's important to us that our employees don't have to be tied to the phone all day. Since we are subject to relatively stable seasonal fluctuations, it's useful that we can prioritize our reception ourselves. We also save a considerable amount of money compared to what it costs to have a full-time receptionist."
Kellogg's Company
Our call center is available around the clock
We're on the phones 24/7 - 365 days a year. We are here to help and can either answer your overflow, take care of the phone during vacation, illness or take over all of your calls. Our team of skilled receptionists answer all your calls based on an agreed script. Depending on the setup, we are happy to leave a message, forward calls or service the caller.
Our customer service center
We have been talking to people in the call center every day since 2002 - and we're good at it!
Maybe you have already talked to us without knowing it.
GDPR Compliant
All data is processed according to applicable regulations
+35 receptionists
Hand-picked and professionally trained to take care of your customers
24 hour availability
for your business - every day of the year
How much does it cost?
Our standard subscription solutions starts at 495 DKK. The price depends on the volume and complexity of the task we need to solve.
Try our price calculator and get a non-binding quote and trial.
Call Center FAQ
A call center is a company that handles inbound and outbound communication for other companies, such as customer service, telemarketing or technical support.
The most common phone service products in a call center are messaging, switchboard, voicemail and customer service.
Yes!. Professional call centers offer full or partial customer service outsourcing for businesses.
Yes, we offer a trial period where we can get to know your business and customers. Read more about phone services here.
Yes - provided that you speak Danish. There are often both day shifts and part-time shifts in call centers.
Number 1 call center on Trustpilot
We are much more than a call center
Below you can learn more about how we at CityCallCenter can help your company with phone services, either in the form of; message service, switchboard service or customer service / administrative tasks.
In addition to phone services , you can book meeting rooms, get a virtual office or rent a physical office at our address Hammerensgade 1, 2. 1267 Copenhagen K. Aso you can read more about the benefits of business telephony at CityCallCenter.
We are an inbound call center for all companies
No matter where your business is located, you can rest assured that we are available in your area. Even though we are based in Copenhagen, nothing prevents us from acting as the call center for companies where ever you are.
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Our customer service can handle inquiries in Danish, English Swedish and German.
Choose the solution that suits you - at a fair call center price
Below you can learn more about the different phone services we offer:
- Messaging service
When signing up for our MessageService, we will send you a message by email or text when a customer, partner or other stakeholder calls. Read more about Message service here.
- A virtual switchboard
With SwitchboardService, we can transfer the call to a specific or selected employees in your organization after presenting the call. Or if you do not have time we pass on a message by either email or text. Read more about Call Transfer Service here.
- Outsourcing customer service / administrative tasks
When entering into an agreement for customer service and administrative tasks, we tailor a solution that matches your wishes. This can be tasks such as: Calendar management, aswering the "on-call" phone, checking shipping information on packages and other administrative tasks. We can handle your phone calls, email, chat and other communication channels. Read more about Customer Service Outsourcing here.
Live chat for businesses
In addition to our call center and phone services services solutions, we also offer live chat. This is done by us setting up a chat channel on your webpage, which we then answer. As we are open around the clock, we are able to offer live chat to our customers when ever you need it.
Virtual office at CityCallCenter
Put our address on your website and boost your company's image and attract attractive customers. When renting a virtual office at CityCallCenter, you can use the address: Hammerensgade 1, 2. 1267 Copenhagen K - which among other things can contribute to positive signal value.
Renting an office in the center of Copenhagen can be expensive, so why not settle for a virtual office? That way you have the opportunity to save a lot of money on renting an office in the city center.
We are quite flexible and therefore offer different virtual office configurations. This means that in addition to the address, the virtual office can also consist of phone services and email services - all at an affordable price, of course.
Learn more and book your virtual office here.
Meeting rooms at CityCallCenter
Do you need a meeting room for your next meeting? Then let CityCallCenter take care of it. We provide a great setting and facilities for your meeting. All you need to do is show up at the agreed time and wait for the guests you are meeting with.
Our meeting rooms are located in the heart of Copenhagen K, in Copenhagen's old financial center where both Kastellet and Nyboder are close neighbors. The building itself is of an older date, but is very nice and well maintained to look at. If you choose to hold your meeting with us, you and your guests will be in beautiful and exclusive surroundings - it's a place where you can invite any customer.
For all meetings at CityCallCenter, catering is available in the form of all kinds of drinks, lunch, breakfast and fresh fruit.
CityCallCenter as your office hotel in Copenhagen
If you need an office in the city center in an attractive location, you'll be happy to know that we also offer bright and stylish office space for rent at the same address: Hammerensgade 1, 2. 1267 Copenhagen K.
Here you'll find an older, but extremely beautiful and well-maintained building with no less than 300 m2 divided into 13 offices. The place can impress anyone - for example, you'll find beautiful marble in the lobby, a gilded elevator and lots of stucco and brass, all of which expresses professionalism and success.
Learn more and book your new office here.
Contact CityCallCenter - we are always ready to answer your questions
We hope that this text has made you more aware of the options we offer at CityCallCenter. If you have any questions, you are more than welcome to contact us. We are always ready to help - whether you have questions about our phone services, meeting rooms, virtual offices, rental of a physical office or are looking for a call center job / customer service job.